点外卖遭遇“包装刺客”？江苏消保委回应了
<p style="white-space: normal;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);" data-mpa-powered-by="yiban.io"><br style="outline: 0px;"/></p><p><section data-role="outer" label="edit by 135editor"><section data-tools="135编辑器" data-id="118502"><section style="margin: 10px auto;"><section style="background-color: #f2f6fe;"><section style="display: flex;justify-content: flex-end;"><section style="width: 0px;height: 1px;border-bottom: 15px solid transparent;border-right: 15px solid rgb(34, 96, 198);overflow: hidden;"><br/></section></section><section style="padding-right: 15px;padding-left: 15px;"><section data-autoskip="1" style="line-height: 1.75em;letter-spacing: 1.5px;font-size: 14px;color: rgb(51, 51, 51);background: transparent;"><p style="text-align: center;"><strong><span style="font-size: 16px;">你点外卖时，</span></strong></p><p style="text-align: center;"><strong><span style="font-size: 16px;">有没有在意过外卖“包装费”？</span></strong></p><p style="text-align: center;"><strong><span style="font-size: 16px;">最近不少消费者表示，</span></strong></p><p style="text-align: center;"><strong><span style="font-size: 16px;">自己点外卖遭遇了“包装刺客”。</span></strong></p><p><span style="font-size: 16px;">江苏省消保委认为，消费者支付了虚高的包装费，伤害的是消费者的信任和热情。平台和商家只有确保产品、包装等费用的合理性并告知到位，才能收获消费者的信任，实现自身长远发展，外卖打包费不应成为一笔“糊涂账”。</span></p></section></section><section style="display: flex;justify-content: flex-start;"><section style="width: 0px;height: 1px;border-top: 15px solid transparent;border-left: 15px solid rgb(250, 187, 17);overflow: hidden;"><br/></section></section></section></section></section></section><section data-role="outer" label="edit by 135editor"><section data-role="title" data-tools="135编辑器" data-id="130258"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;flex-direction: column;"><section style="display: flex;justify-content: center;margin-bottom: -10px;z-index: 9;"><section style="display: flex;justify-content: center;"><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 14px;color: rgb(255, 255, 255);text-align: center;background-color: rgb(153, 197, 107);padding-right: 15px;padding-left: 15px;display: flex;align-items: center;"><strong data-brushtype="text"><span style="font-size: 16px;">消费者吐槽</span></strong></section><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1928.32l5.01,5.34L2683,1939v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1923h5.01l-5.01,5.34V1923Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1938.33l5.01,5.33L2683,1949v-10.67Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1947.66l5.01,5.34-5.01,5.34v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1957.66l5.01,5.34H2683v-5.34Z" transform="translate(-2683 -1923)"></path></svg></section></section></section><section style="display: flex;justify-content: center;"><section style="display: flex;justify-content: center;"><section style="width: 5px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 16px;color: rgb(184, 147, 95);text-align: center;letter-spacing: 1.5px;background-color: rgb(253, 246, 236);padding-top: 5px;padding-right: 20px;padding-left: 20px;display: flex;align-items: center;"><strong data-brushtype="text"><br/></strong><strong data-brushtype="text">麻辣香锅选口味也收包装费</strong></section><section style="width: 5px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2683,1928.32l5.01,5.34L2683,1939v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2683,1923h5.01l-5.01,5.34V1923Z" transform="translate(-2683 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2683,1938.33l5.01,5.33L2683,1949v-10.67Z" transform="translate(-2683 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2683,1947.66l5.01,5.34-5.01,5.34v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2683,1957.66l5.01,5.34H2683v-5.34Z" transform="translate(-2683 -1923)"></path></svg></section></section></section></section></section></section><section data-role="paragraph"><p><span style="font-size: var(--articleFontsize);letter-spacing: 0.034em;"><br/></span></p><p><strong><span style="font-size: 16px;letter-spacing: 0.034em;">“一份麻辣香锅底料收了我4.99元，没想到选个口味还得再给2.99元的包装费。”</span></strong><span style="font-size: 16px;letter-spacing: 0.034em;">日前，王同学在外卖平台下单了一份原总价56.78元的麻辣香锅外卖。使用优惠券后，总价降至19.88元。原本觉得自己“薅到羊毛”的王同学却在小票里意外发现，这份外卖不仅收取了口味费，还同时收取了她口味费中隐藏的打包费。</span></p></section></section></p><p><strong><span style="font-size: 16px;">王同学说，她对外卖包装有偿使用非常理解，实际上该订单已经收取1元包装费。</span></strong><span style="font-size: 16px;">令她感到不满的是这份外卖在口味费中额外夹杂了包装费：<strong>“我认为这是一种欺骗行为，因为外卖已经收取我的包装费，口味需要什么额外包装呢？”</strong>王同学表示，自己在意的并不是那2.99元额外支出，而是消费背后的不透明。</span></p><p><span style="font-size: 16px;">事发后，王同学积极联系外卖平台希望协商退款，但<strong>平台方以“无权干涉商家收取外卖包装费”为由拒绝了王同学的诉求。</strong>至今，王同学的问题也没有得到回应解决。</span></p><p><span style="font-size: 16px;">这不是王同学一人的遭遇。<strong>现代快报记者在外卖平台点单时，发现不同店铺包装费价格不一，有0.5元、1元、2元、4元、6元不等。</strong>其中一份原价42元的披萨，店铺优惠价29.4元，打包费6元，总价超35元。关于外卖打包费的投诉并不少，现代快报记者在“黑猫投诉”上分别以两大外卖平台包装费为关键词进行搜索，看到与“美团包装费”相关投诉信息有81条，与“饿了么包装费”相关投诉信息有138条。</span></p><p><section data-role="outer" label="edit by 135editor"><section data-role="paragraph"><p style="text-align:center;"></p><p style="text-align:center;"><span style="font-size: 14px;color: rgb(136, 136, 136);">△外卖订单截图打包费6元</span></p></section></section></p><p><span style="font-size: 16px;"><strong>面对高价的外卖包装费，不少“外卖族”表示被“刺了一刀”。</strong>包括粉丝超2000万的自媒体博主“B太<span style="letter-spacing: 0.578px;">”</span>在内的多个博主，近期都在短视频平台分享了自己遭遇外卖包装“刺客”的问题。一些博主和王同学发出了同样的感慨：<strong>“虽然多付出的外卖包装费就几块钱，但这笔费用来得不明不白，本不该让消费者承担。”</strong></span></p><p><section data-role="outer" label="edit by 135editor"><section data-role="paragraph"><p style="text-align:center;"></p><p style="text-align:center;"><span style="font-size: 14px;color: rgb(136, 136, 136);">△黑猫投诉平台相关投诉</span><strong style="text-align: justify;font-size: 16px;letter-spacing: 0.034em;"></strong></p></section></section></p><p><span style="font-size: 16px;">除此之外，<strong>诸如烧烤、麻辣烫等也同样是“包装不增加，包装费却增加”现象的“重灾区”。</strong>多个店铺的烧烤打包费均按每串0.3元收取，即每多点10串就会额外增加3元包装费。而实际上，多数烧烤都只会打包在同一个食品包装袋或保温袋中，并不会单独包装。</span></p><p><section data-role="outer" label="edit by 135editor"><section data-role="title" data-tools="135编辑器" data-id="130258"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;flex-direction: column;"><section style="display: flex;justify-content: center;margin-bottom: -10px;z-index: 9;"><section style="display: flex;justify-content: center;"><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 14px;color: rgb(255, 255, 255);text-align: center;background-color: rgb(153, 197, 107);padding-right: 15px;padding-left: 15px;display: flex;align-items: center;"><strong data-brushtype="text"><span style="font-size: 16px;">消费者吐槽</span></strong></section><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1928.32l5.01,5.34L2683,1939v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1923h5.01l-5.01,5.34V1923Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1938.33l5.01,5.33L2683,1949v-10.67Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1947.66l5.01,5.34-5.01,5.34v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1957.66l5.01,5.34H2683v-5.34Z" transform="translate(-2683 -1923)"></path></svg></section></section></section><section style="display: flex;justify-content: center;"><section style="display: flex;justify-content: center;"><section style="width: 5px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 16px;color: rgb(184, 147, 95);text-align: center;letter-spacing: 1.5px;background-color: rgb(253, 246, 236);padding-top: 5px;padding-right: 20px;padding-left: 20px;display: flex;align-items: center;"><strong data-brushtype="text">两个鸡蛋放一个口袋收两份打包费</strong></section></section></section></section></section></section></section></p><p><span style="font-size: 16px;">红星新闻记者在实际点单体验中也发现，打包费重复收取，但包装并未增加的情况并不少见。</span></p><p><span style="font-size: 16px;">红星新闻记者在“曼玲粥店”下单食品就看到，<strong>下单一个老面馒头价格为1.9元，按照包装收费标准，每份馒头需额外收取1元打包费。下单3个馒头，总价为5.7元，额外支付馒头打包费3元。此外，一枚2.9元的茶叶蛋，也同样要按照每份1元收取打包费。</strong>记者购买2份茶叶蛋总价为5.8元，另还需支付2元打包费。换言之，购买以上食品的总价达到16.5元，其中食品价格为11.5元，打包费为5元，占比接近一半。</span></p><p><span style="font-size: 16px;">收餐后红星新闻记者看到，<strong>其中3个馒头分装在2个餐盒中；而2枚茶叶蛋则装进了一个纸袋中。</strong>记者致电该餐厅，一工作人员表示，线上是自动收费，如果是在门店购买后打包带走，装茶叶蛋的纸袋子不会单独收费，食品能装在一个餐盒都尽量放一个，最终使用了多少个餐盒，就收取多少费用。</span></p><p><span style="font-size: 16px;">另一名自称该店铺负责人的工作人员表示，店铺打包费收取标准系公司整体规定。对于出现每个食品都单独收取打包费，或未使用打包盒却多收打包费的情况，该负责人表示不清楚。后经协商，该店主退回3.9元的打包费。</span></p><p><span style="font-size: 16px;">此外，在一家“蓉城冒菜”红星新闻记者下单一份冒菜和米饭打包费为2元，但<strong>如果需要在冒菜中额外增加其他菜品，每增加一份菜品，就需额外支付0.3元打包费。</strong>记者询问该店家了解到，<strong>所有增加的菜品并不会单独进行包装，而是一起加入到订单中的冒菜里，最后送到顾客手中的餐盒也仅有一个。</strong></span></p><p><span style="font-size: 16px;">该店铺工作人员回应表示，如果是现场购买打包带走，每个餐盒只需支付1元打包费。至于平台上为何单独加菜要额外增加打包费，该店主表示不清楚。</span></p><p><section data-role="outer" label="edit by 135editor"><section data-role="title" data-tools="135编辑器" data-id="130258"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;flex-direction: column;"><section style="display: flex;justify-content: center;margin-bottom: -10px;z-index: 9;"><section style="display: flex;justify-content: center;"><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 14px;color: rgb(255, 255, 255);text-align: center;background-color: rgb(153, 197, 107);padding-right: 15px;padding-left: 15px;display: flex;align-items: center;"><strong data-brushtype="text"><span style="color: rgb(255, 255, 255);font-size: 16px;font-weight: 700;letter-spacing: 0.578px;text-align: center;background-color: rgb(153, 197, 107);">消费者吐槽</span></strong></section><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1928.32l5.01,5.34L2683,1939v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1923h5.01l-5.01,5.34V1923Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1938.33l5.01,5.33L2683,1949v-10.67Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1947.66l5.01,5.34-5.01,5.34v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1957.66l5.01,5.34H2683v-5.34Z" transform="translate(-2683 -1923)"></path></svg></section></section></section><section style="display: flex;justify-content: center;"><section style="display: flex;justify-content: center;"><section style="width: 5px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 16px;color: rgb(184, 147, 95);text-align: center;letter-spacing: 1.5px;background-color: rgb(253, 246, 236);padding-top: 5px;padding-right: 20px;padding-left: 20px;display: flex;align-items: center;"><strong data-brushtype="text">咖啡门店不收打包费，线上下单就要收</strong></section></section></section></section></section></section></section></p><p><span style="font-size: 16px;">相比于食品需要额外承担打包盒费用，令更多消费者不满的是诸如奶茶、咖啡等饮品在线上点单，也要额外收取1～2元不等的打包费。</span></p><p><strong><span style="font-size: 16px;">“顾客线下在门店吃饭，要打包带走需要支付打包盒的钱，这个可以理解。但是点一杯咖啡，同样的纸杯，同样的吸管和包装袋，门店带走不收费，线上点单怎么就要收费呢？”</span></strong><span style="font-size: 16px;">冯女士抱怨饮品打包费收取的不合理现象，她认为商家这样操作有失公允。</span></p><p><span style="font-size: 16px;">冯女士常常在外卖平台下单各类饮品：“以为线上下单有更多优惠，但后来才注意到，每次都需要额外支付1元钱左右的打包费。而实际收到饮品的包装，和自己在线下门店购买打包带走的包装并无二致。”</span></p><p><strong><span style="font-size: 16px;">“我一般一天要点两杯饮品，平均一天就要多给至少2元打包费。如果额外再点比如奶茶中的配料，往往还需要再支付几块钱包装费。”</span></strong><span style="font-size: 16px;">冯女士说，按每天3块钱打包费计算，一个月她额外支付的打包费基本在50元以上。</span></p><p><section data-role="outer" label="edit by 135editor"><section data-role="title" data-tools="135编辑器" data-id="130258"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;flex-direction: column;"><section style="display: flex;justify-content: center;margin-bottom: -10px;z-index: 9;"><section style="display: flex;justify-content: center;"><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 14px;color: rgb(255, 255, 255);text-align: center;background-color: rgb(153, 197, 107);padding-right: 15px;padding-left: 15px;display: flex;align-items: center;"><strong data-brushtype="text"><span style="font-size: 16px;">平台回应</span></strong></section><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1928.32l5.01,5.34L2683,1939v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1923h5.01l-5.01,5.34V1923Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1938.33l5.01,5.33L2683,1949v-10.67Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1947.66l5.01,5.34-5.01,5.34v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1957.66l5.01,5.34H2683v-5.34Z" transform="translate(-2683 -1923)"></path></svg></section></section></section><section style="display: flex;justify-content: center;"><section style="display: flex;justify-content: center;"><section style="width: 5px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 16px;color: rgb(184, 147, 95);text-align: center;letter-spacing: 1.5px;background-color: rgb(253, 246, 236);padding-top: 5px;padding-right: 20px;padding-left: 20px;display: flex;align-items: center;"><strong data-brushtype="text">消费者遇问题可以投诉</strong></section></section></section></section></section></section></section><section data-role="outer" label="edit by 135editor"><section data-role="paragraph"><p style="text-align:center;"><span style="font-size: 16px;"><span style="letter-spacing: 0.578px;text-align: center;">包装费</span>价格不一</span></p><p style="text-align:center;"><span style="font-size: 16px;">到底由谁来规定？</span></p><p style="text-align:center;"><span style="font-size: 16px;">规定的依据又是什么呢？</span></p></section></section></p><p><span style="font-size: 16px;">8月17日下午，现代快报记者致电美团外卖平台客服，<strong>客服工作人员解释外卖包装费是由商家规定的，也是由商家收取费用。</strong>该客服表示，平台禁止商户对消费者设置不合理打包费，平台如果核实商户存在相关的行为，会根据商户违规的不同程度，进行相应处理。她表示：<strong>“如果消费者遇到不合理打包费问题，可以和商户进行协商，协商不成，可以投诉到平台。”</strong></span></p><p><span style="font-size: 16px;">随后，记者又致电饿了么平台客服，客服人员表示商家会综合包装成本等因素收取包装费用。如果用户下单后，遇到高额包装费问题，可以向平台进行反馈，平台会进行核实处理。<strong>“平台接到用户投诉后，也会对商家进行监管。”</strong>当记者问外卖包装费由谁收取，该客服人员表示并不知情。</span></p><p><span style="font-size: 16px;">记者联系某全国连锁餐饮店，工作人员表示外卖平台都有收取打包费这个项目，本店是按照餐盒的大小和使用数量进行收费，具体是不是商家规定的费用数额，门店人员并不清楚。另一餐饮店工作人员也表示并不清楚，可能是老板定的价格。</span></p><p><section data-role="outer" label="edit by 135editor"><section data-role="title" data-tools="135编辑器" data-id="130258"><section style="margin: 10px auto;display: flex;justify-content: center;"><section style="display: flex;flex-direction: column;"><section style="display: flex;justify-content: center;margin-bottom: -10px;z-index: 9;"><section style="display: flex;justify-content: center;"><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 14px;color: rgb(255, 255, 255);text-align: center;background-color: rgb(153, 197, 107);padding-right: 15px;padding-left: 15px;display: flex;align-items: center;"><strong data-brushtype="text"><span style="font-size: 16px;">权威表态</span></strong></section><section style="width: 3px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1928.32l5.01,5.34L2683,1939v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1923h5.01l-5.01,5.34V1923Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1938.33l5.01,5.33L2683,1949v-10.67Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1947.66l5.01,5.34-5.01,5.34v-10.68Z" transform="translate(-2683 -1923)"></path><path style="fill: #99c56b;fill-rule: evenodd;" d="M2683,1957.66l5.01,5.34H2683v-5.34Z" transform="translate(-2683 -1923)"></path></svg></section></section></section><section style="display: flex;justify-content: center;"><section style="display: flex;justify-content: center;"><section style="width: 5px;"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewbox="0 0 5 40" style="display:block;" data-height="100%"><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1928.32l-5.01,5.34L2564,1939v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1923h-5.01l5.01,5.34V1923Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1938.33l-5.01,5.33L2564,1949v-10.67Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1947.66l-5.01,5.34,5.01,5.34v-10.68Z" transform="translate(-2559 -1923)"></path><path style="fill: #fdf6ec;fill-rule: evenodd;" d="M2564,1957.66l-5.01,5.34H2564v-5.34Z" transform="translate(-2559 -1923)"></path></svg></section><section style="font-size: 16px;color: rgb(184, 147, 95);text-align: center;letter-spacing: 1.5px;background-color: rgb(253, 246, 236);padding-top: 5px;padding-right: 20px;padding-left: 20px;display: flex;align-items: center;"><strong data-brushtype="text">江苏省消保委</strong></section></section></section></section></section></section></section></p><p><span style="font-size: 16px;">外卖包装费在不知不觉中成了“刺客”，对此，江苏省消保委认为，商家考虑盈利和成本无可厚非，但是不能为了降低自身的经营成本而向消费者随意收取额外费用，不明示、不合理地将经营成本转嫁给消费者。平台和商家只有确保产品、包装等费用的合理性并告知到位，才能收获消费者的信任，实现自身长远发展。</span></p><p><strong><span style="font-size: 16px;">一方面，广大外卖商家要依法诚信经营，合理收取外卖包装费。</span></strong><span style="font-size: 16px;">首先，对打包费的定价和收取要遵从实际，合理定价、按需收取，不能违背诚信原则随意标价、重复收取。其次，商家可以通过平台主动呈现包装的材质、单价等，进一步保障消费者知情权和自主选择权。此外，预包装的商品不应再次收费，杜绝捆绑消费、强制消费。</span></p><p><strong><span style="font-size: 16px;">另一方面，外卖平台应针对外卖打包费完善相关机制。</span></strong><span style="font-size: 16px;">平台应科学设定“分成”机制，减轻商家经营压力；让消费者明明白白消费，进一步增强用户“黏性”。明确打包费的收取范围、方式、定价标准等事项，确保透明公正。加强对商家的规范引导，杜绝外卖包装费的不透明、不合理行为，对违规收取费用的商家进行严格约束，进一步保障消费者合法权利，为消费者提供更公平透明的消费环境。</span><span style="font-size: 16px;letter-spacing: 0.034em;"></span></p><p style="margin-bottom: 0px;letter-spacing: 0.578px;white-space: normal;outline: 0px;background-color: rgb(255, 255, 255);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><span style="outline: 0px;font-size: 14px;color: rgb(136, 136, 136);letter-spacing: 0.476px;">来源：现代快报+ </span></p><p style="margin-bottom: 0px;letter-spacing: 0.578px;white-space: normal;outline: 0px;background-color: rgb(255, 255, 255);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><br/></p><p><br/></p><link rel="stylesheet" href="//bbs.221700.com/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_rxM" id="wcn_editor_css"/> 谢谢分享 别把重心放错了 严厉打击包装刺客 严惩 刺客这是刺客。 包装费真高，应该加强管理
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