网络消费新规来了！
<div class="wx_rich_media_content" id="jsWxContainer"><p style='text-align: center;'></p><p><br></p><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>签收即视为商品质量合格？</strong></p><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'></span><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>最高法：</span><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>格式条款无效</span><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>为正确审理网络消费纠纷案件，依法保护消费者合法权益，最高人民法院今天发布《关于审理网络消费纠纷案件适用法律若干问题的规定（一）》，《规定》主要对网络消费合同权利义务、责任主体认定、直播营销民事责任、外卖餐饮民事责任等方面作出规定，共20条，将于2022年3月15日起施行。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>实践中，存在电子商务经营者利用优势地位，制定不公平不合理的格式条款侵害消费者合法权益的情况。解释对此进行了规制，新规明确，电子商务经营者提供的格式条款有以下内容的，人民法院应当依法认定无效：</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>（一）收货人签收商品即视为认可商品质量符合约定；</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>（二）电子商务平台经营者依法应承担的责任一概由平台内经营者承担；</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>（三）电子商务经营者享有单方解释权或者最终解释权；</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>（四）排除或者限制消费者依法投诉、举报、请求调解、申请仲裁、提起诉讼的权利；</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>（五）其他排除或者限制消费者权利、减轻或者免除电子商务经营者责任、加重消费者责任等对消费者不公平、不合理的内容。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>最高人民法院民一庭庭长 郑学林：《规定》第1条对于“签收商品即视为认可商品质量合格”“经营者享有单方解释权或者最终解释权”等实践中常见的不公平不合理的格式条款进行了列举，并作兜底性规定，明确有上述内容的格式条款应当依法认定无效。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>拆封就不能退货？</strong></p><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'></span><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>最高法：</span><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>不影响商品完好即可退</span><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>消费者在实体商场购物，可以进行现场体验，而网络购物通常无法做到这一点。为此，消费者权益保护法设置了七日无理由退货制度。而实践中，有些商家经常以商品已拆封为由，不给退货，这种做法合法吗？新规有规定。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>解释规定，消费者因检查商品的必要对商品进行拆封查验且不影响商品完好，电子商务经营者以商品已拆封为由主张不适用消费者权益保护法第二十五条规定的无理由退货制度的，人民法院不予支持，但法律另有规定的除外。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>解释还对电商平台自营误导的法律后果进行了明确，压实平台责任。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>最高人民法院民一庭庭长 郑学林：《规定》第4条明确，电子商务平台开展自营业务时，应当承担商品销售者或者服务提供者责任。即使电商平台不是实际开展自营业务，但其所作标识等足以误导消费者相信其系平台自营的，电商平台经营者也要承担商品销售者或者服务提供者责任。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>明确平台外支付的法律后果</strong></p><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>压实商家责任</span><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>实践中，存在商家客服等工作人员引导消费者通过交易平台以外的方式进行支付的情况，比如通过客服个人微信支付货款。当商品出现质量等问题双方产生纠纷后，商家又以未经过交易平台支付为由主张其不承担责任。《规定》第5条明确，平台内经营者出售商品或者提供服务过程中，其工作人员引导消费者通过交易平台提供的支付方式以外的方式进行支付，消费者主张平台内经营者承担商品销售者或者服务提供者责任，平台内经营者以未经过交易平台支付为由抗辩的，人民法院不予支持。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>明确网络店铺转让未公示责任</strong></p><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>保护消费者合理信赖</span><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; letter-spacing: 0.544px; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>现实中，网络经营账号及店铺转让的情况比较普遍，但有些经营者不依法进行信息变更公示，产生纠纷后，转让人与受让人又推诿扯皮，使得消费者的权利保护处于不确定状态。新规对此类行为进行了规范。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>《规定》第6条明确，平台内经营者将网络账号及店铺转让给其他经营者，但未依法进行相关经营主体信息变更公示，实际经营者的经营活动给消费者造成损害，消费者有权主张注册经营者、实际经营者承担赔偿责任，最大限度保护消费者合法权益。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>明确虚假刷单、刷评、刷流量合同无效</strong><strong style='outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>最高法介绍，网络消费市场快速发展的同时，也伴生了一些不健康、不规范问题，比如出现了专门刷单、刷评、刷流量的应用程序、运营团队等“黑灰产”，故意制造虚假记录，侵害消费者知情权和选择权，扰乱市场秩序。司法解释明确电子商务经营者与他人签订的以虚构交易、虚构点击量、编造用户评价等方式进行虚假宣传的合同，人民法院应当依法认定无效，引导市场主体规范经营。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>赠品可以免责？</strong></p><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>最高法：免费提供同样需担责</strong><strong style='outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>在网上买东西，经常会附赠一些赠品、奖品，有些商品是消费者用优惠券或者积分换购，或者以较低价格换购，这些属于商家的一种促销手段。因奖品、赠品、换购商品给消费者造成损害，又该如何处理呢？</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>司法解释明确，奖品、赠品、换购商品给消费者造成损害，电子商务经营者也应当承担赔偿责任，不得以奖品、赠品属于免费提供或者商品属于换购为理由主张免责。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>最高人民法院民一庭庭长 郑学林：司法解释第8条规定电子商务经营者在促销活动中提供的奖品、赠品或者消费者换购的商品给消费者造成损害，电子商务经营者应当承担赔偿责任，不得以奖品、赠品属于免费提供或者商品属于换购为由主张免责。</span></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><br></section><section style='outline: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; font-size: 16px;'><section style='margin-right: 8px; margin-bottom: 10px; margin-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; justify-content: center;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: auto; vertical-align: top; min-width: 10%; height: auto; border-bottom: 1px solid rgb(11, 70, 166); border-bottom-right-radius: 0px; line-height: 0;'><section powered-by="xiumi.us" style='outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='padding-right: 5px; padding-left: 5px; outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px; line-height: 1.8; font-size: 17px; color: rgb(11, 70, 166);'><p style='outline: 0px; max-width: 100%; box-sizing: border-box;'><strong style='outline: 0px; max-width: 100%; letter-spacing: 0px; box-sizing: border-box !important;'>高于法定赔偿标准的承诺应当遵守</strong><strong style='outline: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0px;'></strong></p></section></section><section powered-by="xiumi.us" style='margin-bottom: -3px; outline: 0px; max-width: 100%; box-sizing: border-box;'><section style='outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 5px; height: 5px; vertical-align: top; overflow: hidden; border-width: 0px; border-style: none; border-color: rgb(62, 62, 62); border-radius: 202px; background-color: rgb(11, 70, 166);'><section style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section></section></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; widows: 1; line-height: 1.75em; box-sizing: border-box !important;'><br style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'></section><section style='margin-right: 8px; margin-left: 8px; outline: 0px; max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif; font-variant-numeric: normal; font-variant-east-asian: normal; letter-spacing: 0.544px; line-height: 27.2px; widows: 1; box-sizing: border-box !important;'><span style='outline: 0px; max-width: 100%; box-sizing: border-box !important;'>实践中，有时候经营者会作出高于法定赔偿标准的承诺，一旦产生纠纷，经营者又拒绝兑现承诺。《规定》第10条明确，平台内经营者销售商品或者提供服务损害消费者合法权益，其向消费者承诺的赔偿标准高于相关法定赔偿标准，消费者主张平台内经营者按照承诺赔偿的，人民法院应依法予以支持。</span></section><p><br></p><section style='outline: 0px; font-size: 16px; letter-spacing: 0.544px; vertical-align: inherit; line-height: 1.5em; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;'><a target="_blank" href="https://mmbiz.qpic.cn/mmbiz_png/gzxbKt9nIhoYmRSFDX4g1Xz5GMu0PIElq16ZKfI2hT9VSYsf5Ljq0CefUTBGWNdmCt3N9SMLbjKg4dSTDDfRkw/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" textvalue="你已选中了添加链接的内容" linktype="text" imgurl="" tab="outerlink" data-linktype="1" wah-hotarea="click" style='outline: 0px;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);cursor: pointer;letter-spacing: 0.544px;'><span class="js_jump_icon h5_image_link" data-positionback="static" style='outline: 0px;line-height: 0;vertical-align: bottom;user-select: none;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-width: 0px;border-style: initial;border-color: initial;box-sizing: border-box !important;visibility: visible !important;width: 677px !important;'></span></span></a></section><section data-role="outer" label="Powered by 135editor.com"><section powered-by="xiumi.us" style='outline: 0px; letter-spacing: 0.544px; vertical-align: inherit; line-height: 1.5em; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif; font-size: 16px;'><p style='outline: 0px; letter-spacing: 0.544px; vertical-align: inherit; line-height: 1.5em;'><span style='letter-spacing: 1px;font-size: 14px;outline: 0px;'>来源：央视新闻客户端</span></p></section></section></div><p></p> 感谢分享 分享 更规范 转发 收到 好 赞 知道了。 知道了 明白了 好 感谢分享人民法院应依法予以支持。 了解 知道了。。。。。。
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